UKPlanning FAQs

Can online forms be customised?
The online forms wizard will display the relevant council's logo. The output document, in PDF format, can be customised to match any existing forms.

How does the managed scanning service operate?
Typically the council batches the paper applications on a daily basis and forwards them to the Scanning Service at UKPlanning. Within three days of receiving the hard copy documents, they will be scanned, indexed and published in electronic format on the UKPlanning web site. The documents are then returned to the Council.

How is UKPlanning implemented within the council?
The service is delivered in 2 phases - the first phase meets the needs of public access and the second streamlines internal processes through integration.

How is UKPlanning priced?
The cost is on a per case file basis. This is a fixed cost, regardless of the size of the case file.

Is a demonstration available?
Yes, you can contact your local account manager for a demonstration onsite. A downloadable demonstration is not available for councils as it is important to see the service, both from the citizen's point of view and from the officer's perspective. There is however, a demonstration of online forms available that anyone can test drive.

Is there a guaranteed service level for the Scanning Service?
UKPlanning guarantees that the electronic register is available on the web within 3 working days, from receipt of the documents. A 50% refund of the cost is made if the Service Level Agreement is not met.

Is UKPlanning the same as a normal software sale?
No, UKPlanning does not cover just software (but hardware and services too), although the portal is underpinned by our award winning IDOX software. This means that the council accesses IDOX software on a rental basis rather than buying in the software.

Who has access to UKPlanning?
www.ukplanning.com (opens new window) can be accessed by the public (residents, agents, community groups) free of charge.